Contact Us

Location Information | Filling your Prescriptions | Telephone Inquiries | Medical Records

Durango Orthopedics

If you have billing questions, please call 970-375-3660 or toll-free 1-800-524-9821. For appointments or information, please call 970-247-5362 or toll-free 1-800-524-9821.

We offer appointments at 3 locations - Durango, Co; Pagosa Springs, Co; Aztec, Nm

Durango Main Office One Mercado Street, Suite 202 Durango, CO 81301 Please call 970-247-5362 or toll-free 1-800-524-9821 for an appointment. Select the blue thumbnail to the right for driving directions to the Durango Orthopedics main office in Durango.		View Durango Orthopedic Associates in a larger map

At the Pagosa Family Clinic 75 South Pagosa Boulevard Pagosa Springs, CO 81147 Please call 970-247-5362 or toll-free 1-800-524-9821 for an appointment. Select the thumbnail to the right for driving directions to the Durango Orthopedics Pagosa Springs office.

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In New Mexico at the Mercy Regional Medical Building 604 S Rio Grande Avenue Aztec, NM 87401 Please call 1-505-325-2724 or toll-free 1-800-524-9821 for an appointment. Select the thumbnail to the right for driving directions to Mercy Regional Medical Building in Aztec, NM.

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Filling your Prescription

If you need a refill on your prescription, please call during office hours, 8:00 am to 4:00 pm, Monday through Thursday and 8:00 am to 12:00 pm, Friday, at 970-247-5362 or toll-free 1-800-524-9821.

To facilitate efficient handling, please request refills during regular office hours by leaving a message which includes:

1. Your name

2. The type of medicine(s) you need refilled

3. The pharmacy you use

Please check with your pharmacy to see if your prescription has been approved before arriving at the pharmacy.

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Telephone Inquiries

If you have questions and were unable to locate the answer within this website, or if you wish to speak with us personally, please call us at 970-247-5362 or toll-free at 800-524-9821.

Our office staff can assist you in obtaining your medical records, refilling prescriptions and/or with any problems or questions.

If you wish to speak with a physician, the staff will take your name, telephone number and a brief description of your question. A physician or a physician assistant will return your call most likely that same day.

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Your Medical Records

On April 14, 2003, the privacy standards of the Health Insurance Portability and Accountability Act (HIPAA) were implemented throughout the medical industry.

We want you to know that we take your privacy seriously. We are committed to doing our best to safeguard the accuracy and security of your health information, and we will follow all federal, state and local regulations while doing so. Because of the many new rules in place, there may be times when we ask you to fill out paperwork that you haven’t had to fill out in the past. We apologize in advance for any inconvenience this may cause you, and thank you for your patience and understanding as we work together to keep your information safe.

Please refer to our Privacy Notice, which will provide the details of when we can and cannot release your information, according to HIPAA.

When requesting copies of your medical records/X-rays, we ask that you please give us at least 48 hours notice to prepare your request for pick-up. We will complete disability and attending physician forms for you if they are duly authorized; however, you may be charged a fee for the completion of these forms.

For your convenience, you may mail the records/X-ray release request to us or drop them off at the receptionist’s desk, with specific instructions as to how you would like them sent out for completion. Be advised that if our office staff does not recognize you, we may ask you to provide identification before releasing any records.

You can contact us at 970-247-5362 or 1-800-524-9821.
Office hours: 8:00 a.m. to 5:00 p.m., Monday through Friday

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